Welcome to issue 220 of the ukrecruiter newsletter. 

CONTENTS

Visit http://www.careersinrecruitment.com for the latest recruitment industry jobs.

My Favourites

http://www.metricsmarket.com/ - Free search engine marketing tool to track traffic statistics of websites

http://www.legal500.com - Excellent resource/guide to the legal market in over 70 countries

http://www.thebreastcancersite.com/cgi-bin/WebObjects/CTDSites - The Breast Cancer Site, where you can click to help fund free mammograms 

Michelle Jones is Sales & Managing Director of Simply Law Jobs


Why not submit your 3 favourite web sites. See the guidelines at http://www.ukrecruiter.co.uk/articles.htm

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Article One: Emotional Intelligence – principle 5 – RAPPORT (WORKING WITH OTHERS) by Gaynor Lowndes

I discussed in my last article the principle of empathy (others). We know that emotions play a far greater role in our interaction with others than we first imagined and we also know that we have the freedom to choose our response to any given situation. Let’s now look at the arrow principles again.

Emotional Intelligence can be defined using ARROW:
Awareness – Being aware of how your personality impacts others
Restraint – Identifying negative emotions that can cause damage
Resilience – Developing an optimistic, persistent nature
Others (empathy) – Developing an emotional radar
Working with others (rapport) – Communication, active listening

Working with others (building rapport) focuses on communicating, resolving conflicts and learning to relate and lead others effectively. Most recruiters are effective at rapport building. We can talk to anyone about anything but how many of you can effectively make your way through conflict, disagreements and opposing points of view without ruining the relationship?

I recently trained a newly appointed management team in a large multi-national recruitment agency who were experiencing difficulties leading their teams. They complained of lack of motivation, lack of results and lack of communication. Morale was starting to erode. This is a great example of the emotional intelligence principal of working with others. Over the period of the day we spent together, this team realised that their subordinates were responding to how they as managers communicated to them. We discussed different personality styles and their individual needs and how to communicate effectively to each style including counselling their staff for non-performance. By the end of the day, the team felt more confident at leading because they recognised that rapport building was the first step in managing staff effectively.

Have you ever considered how your reactions to certain situations affect those around you? Have you ever slammed down the phone after a difficult call? How do you think that affected those around you? Perhaps what makes sense to you does not to someone else. We discussed in my last article the skill of active listening, however I think it important to remind you once again. Active listening is when you really focus on what is being said to you rather than thinking about what you are going to say next. Silence is golden when practicing the skill of active listening. If you think someone does not understand what you have said, don’t re-state it but ask the individual concerned to put into their own words what you have said, until you reach an understanding.

Working with others is about creating a win/win for all concerned. It’s about knowing how to make your point effectively and knowing how your communication (both verbal and non-verbal) will affect those around you.

It’s about using empathy to understand the other person’s point of view and restraint if needed in your response. 

Most important though is being aware of those around you and how your reactions will affect them.

Big billers understand that working with others (clients, candidates and colleagues) is critical to a successful recruitment outcome. They use the principles of emotional intelligence to ensure a win/win for all concerned.


Gaynor Lowndes, the Managing Director of The Recruitment Training Company, has over 18 years recruitment experience, gained in both Australia and the UK. Her first book called “the Art of Recruitment” is quickly becoming the recruiter’s bible. It is available on her website www.trtc.com.au.

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Article Two: Is the end of ageism just over the hill? by Keith Henley

As early as 2000 the Government sponsored a study to investigate ageism in the workplace prompted by findings that indicated:

· the population in the UK was ageing in line with the rest of Europe
· life expectancy was rising whilst birth rates were in decline
· many more people were leaving the labour market at a younger age

The study found that discrimination on the basis of age was commonplace. Although one-in-three of the UK population was over the age of 40, many companies appeared to shed their older, experienced managers and recruited younger replacements. A survey revealed that as many as six out of ten employers preferred not to recruit staff beyond the age of 35 and that up to 40% of companies admitted to practising ageism. 

It has since been further established that age discrimination can be influenced by gender, work sector and region. For example fewer over-50s are employed in Scotland and Wales than in England. South of the border, 70% of over-50s are in work, but the figure is 66% in Scotland and only 63% in Wales. The same differences apply to older workers in each region with 9% of people at state pension age or over still at work in England, compared with 6% in Scotland and 7% in Wales. The % of female employees aged 50 and over is greater than male employees and the ICT sector favours youth, whereas the transport industry favours experience. 

By 2026 half of the UK adult population will be over 50 years of age. These factors result in fewer young people in work supporting an increasing number of people over 50 who are economically inactive. To counter the effects of these findings new EU rules will be coming into force in 2006, making it illegal to discriminate on grounds of age. It will cover employment and vocational training in every industry within the public and private sectors. Employers will be forced to adopt age positive practices because they will no longer be able to recruit, train, promote or retire people on the basis of age unless it can be objectively justified.

Government initiatives such as that currently in force through the Age Partnership Group can be heralded as a real step forward in helping to eliminate the "scrap heap" syndrome in the UK but it will not be able to make a substantial difference unless it is accompanied by cultural change. With legislative assistance that cultural change will occur and the more forward looking companies currently adopting this new culture will prosper. Why? 

The post-war baby boom generation is now heading rapidly for retirement age but the birth rate in the years since has not kept pace with the demands of a growing economy. Couple this with the ever increasing restrictions on immigration and statistics suggest that it is in the interests of employers to encourage older workers to stay with them. That is if they want enough workers to run Corporate UK. 

Cynics would argue that this is not about ageism at all but it is about the government trying to make up the massive shortfall in people's pensions by making people work longer. However, the new legislation is not just directed at older workers; it covers both the young and old and is aimed at showing that skills, experience and the ability to do a job is what is important, not a person's age.

Discrimination in the workplace is often suffered because of stereotypes that exist about ageing. The Department for Work and Pensions has found that many of these stereotypes are inaccurate. Here are a few examples:

Age determines health -True or False?
FALSE - Lifestyle, exercise, diet and smoking habits all influence our health. The risk of disease may increase with age but individuals can act to minimise these risks.

Older people find it harder to learn new skills - True or False?
FALSE - This comes from the old saying "you can't teach an old dog new tricks" and as in the case of the dog it is false. All ages can benefit from a learning environment with training tailored to the individual's needs. In many cases experience plays a key role in learning new skills or knowledge.

Older workers take more time off work - True or False?
FALSE - Older workers take less time off work through short-term illness / non-certified absence (the biggest source of absence and disruption for employers) than younger workers.

Make sure you are prepared and ready for the culture change.

Keith Henley is Director of Online Job Match - "Returning integrity to the recruitment sector". You can contact Keith at keith.henley@onlinejobmatch.co.uk or visit www.onlinejobmatch.co.uk

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UK Recruiter Discussion Forum - Are you using it? 
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Statistics

Hitwise top 10 Recruitment Sites, week ending 25th June 2005
The most visited UK recruitment sites last week, starting with the most popular, were www.jobcentreplus.gov.uk, www.jobsite.co.uk, www.reed.co.uk, www.totaljobs.com, www.monster.co.uk, www.jobs.nhs.uk, jobs.guardian.co.uk, www.tesjobs.co.uk, www.jobserve.co.uk and www.eteach.com. For more information about Hitwise, visit http://www.hitwise.co.uk

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Regards
Louise Triance
UK Recruiter http://www.ukrecruiter.co.uk - 01635 254881 (UK)

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