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Two: Recruitment Store’s Talent Express Course Review by Gemma Eggleton
This two day training course is designed for people who are new to the recruitment industry. The course was held in a well presented building right next door to the beach in beautiful Hove near Brighton. On arrival on both training days we were offered Coffee, Tea, biscuits and Croissants to start the day off, we had a coffee break both days in the morning and in the afternoon and were provided with a choice of freshly cooked meals or handmade sandwiches at lunchtimes. The course was presented by Andy Partridge of Recruitment Store.
There were eight of us on the course. We were all from different recruitment backgrounds so it was very interesting to learn of the different sectors within this diverse industry. The people on the course had either no experience or very little experience of the Recruitment industry so we were all in the same boat, the age range varied from ages of 20-40. A few of the attendees specialised in placing graduates, a couple of them were from “high street” agencies and a Financial Services Consultant had even traveled over from Germany for the course. I didn’t meet anyone who specialised in a similar area to mine, but that didn’t really bother me.
Andy Partridge is one of Recruitment Store’s Principal Trainers and started in the Recruitment Industry in 1986 and has worked both the Permanent and Temporary market sectors in London and Sydney, launching and developing several successful divisions.
Andy presented this course with huge amounts of energy and passion. There wasn’t a dull moment over the two day course. As a group we all got on famously which made the experience even more memorable.
Course Objectives
Recruitment Store promised that I would be able to:
· Demonstrate questioning and listening skills, understand the importance of planning and preparation
· Know how to source and qualify clients and candidates
· Know how to take a complete job order/booking
· Sell opportunities to candidates and sell candidates to clients
· Manage the client / candidate interview and placement process
· Maximize success ratios throughout the replacement process.
What I wanted to get out of the course:
I personally wanted
· to have a better understanding of the recruitment process from start to finish.
· to be able to feel more confident calling candidates
· to be able to qualify a candidate whilst being in control throughout the conversation
Here are a few highlights of the course:
We were handed out full colour workbooks that were identical to the presentation, they were very professional and practical to use. As Andy advanced through the presentation we could make relevant notes and fill out the missing spaces, so we had to pay attention.
The course took us through the 12 vital stages of the recruitment process giving us the simplest route to making a placement.
The course also covered what can go wrong in the placement process and what we can do to prevent these things going wrong. Andy got us into two groups of four for this exercise and made us brainstorm ideas. It was a very useful exercise to get to know everybody a bit better.
Did the Recruitment Store deliver their promise?
I think they over delivered; Andy kept coming off the Motorway onto little back roads….so to say. He went into enough detail to make sure we understood everything, but not enough detail to put you off. He used his own personal life experiences to demonstrate situations and used the attendee’s names when explaining things too, which was a good knack to grab our attention and to keep us focused.
Did the Recruitment Store meet my expectations?
Yes, it did. I feel that I have learnt so much from this course. I feel confident that I know the process from start to finish quite well and am now so much more in control of conversations with candidates and clients.
Andy’s favourite phrase:
“Oh I love this course!!!”
Favourite training skill learnt:
The favourite skill I learnt was “STAR”. If I could identify a relevant STAR quality in a candidate then I could assess if the candidate was suitable for the role and could sell the candidate better to the Client.
S – Situation – Identify an example or scenario
T – Task – Outlining the task objectives
A – Action – Assessing what actions were taken to achieve objective
R – Result – Probing the outcome
What I got out of the training course:
To be successful I have to do something scary (challenging) within the work place every day!
For more information on the course visit http://www.recruitmentstore.com/.
Gemma Eggleton is a consultant working within the Contact Centre division of Mobilus Ltd. Mobilus is a client focused recruitment consultancy specialising in Marketing Services and
IT industries. Gemma can be contacted by e-mail geggleton@mobilus.co.uk.
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