Welcome to issue 355 of the ukrecruiter newsletter. 

If you work in the traditional or on-line recruitment industry and are considering your next move, why not take a look at our recruitment specific job board. Recruitment, corporate HR recruitment and recruitment support services jobs at www.ukrecruiterjobs.co.uk

ukrecruiter

7th May 2008

CONTENTS

  • My Favourites
  • Article One (The Dillistone Systems/search-consult Research Practitioners Skills Day Review by Heather Travis)
  • Article Two (In Pursuit of Brilliance - Part Three by Dean Gollings)
  • Online Recruitment Update (Hitwise Top 10 Recruitment Sites - Louise's UK Recruiter Blog - Discussion Board Summary - Vacancies from UKRecruiterJobs - PR: Employers discover a software solution that can make huge savings on Travel & Subsistence - PR: Clearly Jobs Launched by Leading Online Recruitment Entrepreneurs)
  • Don't Miss This (REC News Roundup - Recruitment Society Event, The rise and influence of the Turnaround Executive, 20th May, London - PR: JF Apex innovates with HR Technology, November 2008)
  • Subscribe/Unsubscribe
  • Feedback & Advertising Information

Article One: My Favourites

http://www.newsnow.co.uk - Real-time information on what’s happening within business, clients and the competition

http://www.viamichelin.com – Input a candidates home postcode and that of the job being filled to see if commuting or relocation is the likely scenario

http://www.toptable.com - Site for helping you choose where to take a client for lunch or dinner in London and other major cities. 

Why not submit your 3 favourite web sites. See the guidelines at http://www.ukrecruiter.co.uk/articles.htm

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AdvertisementAgencyCentral

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For more information, send an e-Mail to sales@agencycentral.co.uk, or call 01925 639100

Article One:  The Dillistone Systems/search-consult Research Practitioners Skills Day Review by Heather Travis

The aim of this course was to help researchers achieve results.

There were 50 delegates and for most of the sessions we worked in groups of 10, we were emailed our personal copies of our Training Group Agenda before the day. The trainers rotated around the groups to encourage the informal and frank exchange of ideas and enable the trainers to address individual needs. 

The morning started with coffee and after an introduction to the day ahead, we were then split into our groups.

There were five sessions as listed below.

Starting your Search - Francesca Lahiguera

Francesca is an independent search consultant specialised in pan-European search work.

Francesca showed us how to prepare a search timeline in order to measure progress with tips on:
· Planning for the briefing meeting.
· Putting together and using an “acid test” to evaluate your candidates and keep your search on track
· Reaching the candidate, getting past switchboard and the PA, then quickly creating interest in your search.

Francesca came out with a lovely quote in reference to time needed to undertake a search assignment: “search not fetch”.

Desk Research – Caroline Mills

Caroline is winner of the HW Wilson prize for her contribution to the information industry and a regular speaker at conferences.

A very practical and often humorous session giving a number of websites that help to find target ideas and candidates. 

An excellent website for finding different trade associations around the world www.fita.org; these are extremely useful when collating a target list.

Candidate Management – Jill Dillistone

Jill is an excellent trainer with more than 20 years experience in research.

Jill focused on:
· Attracting interest of potential candidates
· Screening candidates against key criteria for the role
· Discouraging those who are not qualified
· Keeping candidates warm during the process
· Breaking the bad news

This was very much an interactive session with the above topics being discussed by the whole group. A very informative handout was supplied at the end of the session.

Using The Web – Karen Blakeman – RBA Information Services

Karen is an experienced trainer in advanced internet searching. Her session was a very informative insight into different search engines, useful networking sites and also highlighting problems with relying on these services. As I am not a very technical person I found all the information fascinating. I am now using many of the sites she suggested, a good one being www.tripleme.com which compares all results from Google, Yahoo and Live on the same web page.

Telephone Skills – Neal Woodcock – Founder Words in Action

Neal is a trainer and coach who helps people put their thoughts into words and turn those words into actions they can be proud of. This mainly involved improving skills in thinking and communicating.

This was a session with plenty of interaction from the group looking at issues such as:
· How to use your voice to sound confident and establish a rapport with your candidate
· How to manage the call so that you have time to retain the information you are given
· How to listen to ”body language” on the phone

As well as the five sessions listed above there was a joint session on “Are you breaking the law?” Presented by Caroline Mills. This covered age discrimination, how to handle candidates’ data, candidates rights to see what you hold and how to handle references without infringing the privacy rights of the person giving the reference and the Immigration, Asylum & Nationality Act which became effective February 2008.

This was the first time Dillistone Systems/search-consult has run a workshop in this format and all I can say is that it worked very well.

As a rule people tend to flag before lunch and at the end of the day at these events. However, our group were certainly kept animated by the varied topics presented in a relaxed atmosphere that encouraged all in the group to participate.

A thoroughly enjoyable and informative day was had by all. I certainly felt by the end of the day I had gained some invaluable knowledge and after conversing with the other delegates who attended, it seemed the general consensus was the same. 


Dillistone Systems//search-consult are actively planning another event “Executive Talent – A Global Perspective” to be held on 20-21st October and will take place in Frankfurt, bringing together top HR speakers and a mixed audience of Search and HR professionals. For full details, please visit www.search-consult.com/europe2008, email events@search-consult.com, or call 020 7749 6102. Hot off the press... they will “probably” repeat Research Practitioners Skills Day in late November/early December, and may run something for Consultants along side it. We'll mention it in the newsletter once confirmed.

Heather Travis formed Travis Research in 1992 which operates from offices in Tring, Hertfordshire. Travis Research has a team of 8 Researchers and business is gained through recommendation, many of their clients have used their research capabilities since the company began. Heather is also joint Chairman for the Executive Research Association.

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Article Two: In Pursuit of Brilliance - Part Three by Dean Gollings

This final article on the theme of Quality Control focuses on the most important factor of all... the individuals who make up the team. 

It doesn’t matter if you have all the best tools, training, techniques, marketing budget, and brand in the world. If the consultants lack the right personal qualities, it just isn’t going to happen.

So how good are the members of your team – compared to your competitors? If you want to build a great revenue stream you need stars and potential stars. They are not difficult to spot.

You are all familiar with the traits of a top performer – intelligence, drive, great attitude, presence, determination, spark, self-confidence etc etc. You can identify these qualities a mile off. These people have an aura. They make an immediate impact. They will very quickly gain the respect of every candidate and client they meet. So why are there so many people in the industry who are so obviously, well, ordinary? So obviously unsuited to the demands of the job. Even their cvs scream out “I have always been average at everything.” If someone has spent their entire life as an also-ran, why would they suddenly become great at one of the most demanding jobs you can imagine?

In my experience (all of it in the professional/managerial sector), I have yet to witness one of life’s mid-rankers transform themselves into a brilliant consultant. They always revert to type. 

We have all made mistakes when hiring consultants. That’s nothing to be ashamed of. But if you keep getting it wrong, you need to raise the bar. What percentage of your current team, if they left, would break your heart? If it’s more than 10% then something is badly wrong. How hard is it to get into your firm? Are you hiring your competitors cast-offs? Why bother? It’s a short cut to mediocrity. Sooner or later you will either have to get rid of them, or they will move on to another firm having wasted a load of your time. Crucially, these characters also represent a massive lost opportunity cost. 

Your aim should be grow rapidly and at the same time improve the quality of everything and everyone associated with you – starting with your consultants. Good consultants can attract other good consultants. If you start hiring poor consultants, your existing good ones will wonder what on earth is going on. 

The majority of star consultants I have worked with have been home grown. That is to say, had no previous recruitment experience. A couple of years ago I worked with a firm who grew organically from 20 to 80 consultants in 2 years. Only 3 of the new consultants came from a recruitment background. The rest were 20% raw grads, 70% candidates from the database, 10% random direct applicants with some selling experience. 85% went on to become very good or excellent.15% didn’t work out and returned to their previous career inside 3 months – ie at no major loss to them or my client.

My general view is that there is not enough effort being made to seek out, hire and develop real talent. Too many take the lazy way and rely on the rec to rec sector to do the work for them. Try harder to find them yourself.

Here is some advice about identifying and hiring new talent:
* Make everyone in the organization responsible for identifying potential recruitment consultants 
* Offer a reward system
* Make sure everyone knows exactly what you are looking for.
* Every time a candidate is being interviewed, have the thought “Are you good enough to work for us?” at the forefront of your mind
* Everyone should assess friends, family, ex colleagues, acquaintances, random strangers, everyone you meet, as potential consultants. 
* Ask your candidates if they know anyone who might be up to the job.
* Many of the best consultants play competitive sport. Look at sports clubs as a potential source of talent. Why not put a notice up at your club?
* Have a rigorous selection process. Make your firm hard to get into. Get a reputation for being highly selective.
* Be patient. Do not compromise. Far better to have a smaller team of high billers than a larger team of average billers, (i.e. higher morale, lower staff turnover, much easier to manage etc).
* Beware of those who want to come into recruitment because “I want to work with people” or “I like working with people”. Beware also of those who are also considering a career in HR (unless you are an HR recruiter, and even then....)
* Do not hire people just because they are nice. It will end in tears.
* Look for real evidence of brains, steel, guts, determination, a competitive spirit, commercialism, leadership, presence, likeability, drive, confidence, work ethic, etc. Hire potential stars and nothing else.

These people are out there. Go and get them. Show them how to do the job spectacularly well and watch your firm destroy the competition.


Dean Gollings is a freelance recruitment trainer and coach. For more information, please visit www.deangollings.com

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Online Recruitment Update  (This section is sponsored by http://www.1Job.co.uk; "the leading UK job search engine")

UKRecruiterJobs: Traditional, On-line and Corporate HR Recruitment Job Board 
For the latest job opportunities in recruitment or to find recruiting professionals, go to www.UKRecruiterJobs.co.uk.  Here is a selection of the latest vacancies on the site:
- Specialist Headhuter (Halcrow Group Ltd)
- Permanent Recruitment Consultant - Secretarial (Ruella James Ltd)
- Experienced Recruitment Consultants (Roberts Knight Selection Limited)
- Recruitment Consultant - Commercial Specialist (Permanent Personnel Ltd)
- Interim Consultant - HR Recruitment (Ruella James Ltd)
-
These are just a few of the jobs on the site.  Visit www.ukrecruiterjobs.co.uk to browse or search the database.  For information on posting vacancies to the site email info@ukrecruiterjobs.co.uk or call Richard on 0845 004 1717.

Hitwise top 10 Recruitment Sites, week ending 3rd May 2008
The most visited UK recruitment sites last week, starting with the most popular, were www.jobcentreplus.gov.uk, www.jobs.nhs.uk, www.totaljobs.com, www.reed.co.uk, www.monster.co.uk, jobs.tes.co.uk, www.jobsite.co.uk, www.linkedin.com, www.cv-library.co.uk and www.s1jobs.com. Hitwise don't aggregate data from sites who form part of a network such as fish4.co.uk For more information about Hitwise, visit http://www.hitwise.co.uk

Louise's UK Recruiter blog
Since the last newsletter Louise has posted the following: 
Is Employment Law ever amusing?
How you might be classified on a PSL
- Free Candidate Generation Strategies Webinar
- Dave Mendoza on “Social Media: How is Technology Impacting Recruitment?”
- Shoddy (and lazy) recruitment practices
You can read Louise's UK Recruiter blog at http://ukrecruiter.typepad.com  You can keep up to date with other recruitment blogs from the UK via the UK Recruiter blog watch page at http://www.ukrecruiter.co.uk/blogs.htm.  

Discussion Board Summary
Don't forget to visit The Discussion Board. Current topics on the site include:
New To Recruitment - I Need Help
Don't Call Me Mate
- Age Discrimination
- CPC rates
- Start up
You do not need to be registered to post or view messages on the discussion board.  Any postings you or anyone else makes will be included in the weekly digest (sign up for the digest here). Visit the site, ask questions and share your knowledge.  

Press Release: Employers discover a software solution that can make huge savings on Travel & Subsistence
"A recently launched software solution enabling employers to make considerable cost savings in line with the HM Revenue & Customs ‘Travel & Subsistence’ scheme has been warmly welcomed by hundreds of employers still unaware of the savings that can be made. With on-going employment legislation affecting the profitability of businesses particularly the temporary employment market, Zeel Solutions – experts in employment software have developed Ztravelex a software solution that cuts costs as well as increasing employees take home pay. For more information on Ztravelex please visit www.zeelsolutions.com or call 0845 3131311"

Press Release: Clearly Jobs Launched by Leading Online Recruitment Entrepreneurs
"Two leading online recruitment professionals with very successful track records have formed Clearly Jobs Limited with the aim of launching a string of niche job boards. Jon Grocott, founder and previously owner of secsinthecity has joined forces with Rob Schofield, MD of GAAPweb for 3˝ years until it was sold to Trinity Mirror in 2005. They have teamed up with online marketing specialists Dynamica Web Design to launch ClearlySecretarialJobs.co.uk and TopFinancialJobs.com. http://www.clearlysecretarialjobs.co.uk aims to feature the best office support, administration, PA and secretarial jobs in London and throughout the UK and http://www.topfinancialjobs.com will publish jobs from recruiters and employers across all financial sectors.

This section is sponsored by http://www.1Job.co.uk; "the leading UK job search engine"

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Don't Miss This 

REC News Roundup
These are links to a selection of press releases the Recruitment Employment Confederation (REC) have recently produced. 
- REC responds to Home Office immigration policy announcements and enforcement clampdown
- REC on front foot ahead of Agency Bill Committee meeting
- REC takes stock of election results on industry
- New REC course tackles candidate shortage challenges

Recruitment Society Event, The rise and influence of the Turnaround Executive, 20th May, London 
The speakers are John Bloor (Head of Business Transformation, Alium Partners Limited) and Donald Muir (Independent Turnaround Specialist). The presentation will run from 6.30pm to 7.45pm, and will be preceded by drinks from 6.00 pm and will be followed by networking and refreshments. The evening will finish at 9.00 pm. If you are interested in attending please contact Richard Taylor at admin@recruitmentsociety.org.uk

Press Release: JF Apex innovates with HR Technology, November 2008
"Jacob Fleming is proud to introduce its new Apex Summit division’s HR Technology Summit. Over three days and two nights senior HR executives will gather in beautiful Barcelona to use Technology to refine, streamline and create strategies to drive the HR function forward. HR Technology Summit will take place on 3rd, 4th and 5th November 2008 at the AB Skipper Hotel in Barcelona. The Summit format is an excellent platform for learning, networking, benchmarking and sharing business intelligence. To register as a delegate or for sponsorship opportunities visit www.hrtechnolgysummit.com or contact Amy Barber on +34 934524276"

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Please forward this newsletter on to any colleagues or recruitment friends who you think might like to receive the newsletter. 

Regards
Louise Triance
UK Recruiter http://www.ukrecruiter.co.uk

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