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Two: Ask the Expert; A regular feature for ukrecruiter by Steve Finkel
Dear Steve the Expert:
I keep hearing that I should be making “100 calls a day” in this business. Okay, some say 80. Putting aside that I have difficulty doing so consistently, does this seem reasonable? How do I do it?
Confused
Dear Confused,
Focusing on “number of calls” is a holdover from the days when we as an industry focused on “numbers” to the exclusion of skills. In fact, it is a direct relic from the day when all people did was market candidates! To a good recruitment consultant, this business is not primarily a “numbers game”, and there is much more to do than market candidates. In our modern complex sophisticated business, while good numbers are important, this is a skills game!
A better number to focus on is the quantity of substantive business conversations (SBC’s) you have in a day. If you are an experienced person, you will likely never hit 100 calls a day — and shouldn’t. Experienced people will always achieve fewer calls than new people — but will get much better results due to more in-depth conversation. New people will always hit more raw “numbers”, as their calls will be quick and shallow. That’s why “calls” are the wrong thing on which to focus.
How many substantive business conversations should one strive for? New people, broadly speaking, will not be able to conduct these conversations in the same depth as experienced recruiters, so the calls will be somewhat shorter. 30 such calls (SBC’s) per day for experienced people or 35 for those with less than two years is a reasonable goal.
Here are a few suggestions for achieving the appropriate number of Substantive Business Conversations per day. Brief calls or messages left do not count.
1) Plan
Substantive conversations are the goal, but they must involve the proper direction of your day. This means a written out Daily Planner at the end of every day. Chapter 6 in the book Breakthrough! (see below for details) addresses planning in the proper order to achieve maximum results from your calls.
2) Quantify
US President Bush, in promoting annual testing for school children during the 2000 elections, is the insightful author of the phrase “if you can’t measure it, you can’t improve it!”. It is true for us also.
There is no reason to strive for much quantitative improvement beyond 30 or 35 SBC’s a day; the place to focus beyond that is on skills. But it is true that if you don’t measure it, you can’t maintain it. And the number will drop unless you do.
Keep track every day by plain old “hash marks” as you progress through your plan. At some point, you’ll develop a habit pattern of this activity level but until you do, monitoring this number is critical. Even then, regular counting of this number is advised to make sure you don’t backslide.
3) “Group of Five”
The absolute best foundational tool ever developed for our industry is top trainer Larry Nobles’ 300-page hardbound book Search and Placement! A Handbook for Success
(www.larrynobles.com). It should be on every recruitment consultant’s desk.
Mr. Nobles suggests in this book that an excellent way to maintain effectiveness and enthusiasm is to clump your calls in Fives, and to burn through them without putting down the phone, getting full information on each call. Then put down the phone and do other things.
While Mr. Nobles addressed this purely to a marketing program, he doubled his results — interviews, search assignments and qualified clients — by doing so. You may well see similar results. For more on this, see his extraordinary book.
Focusing a high volume of “calls” directs one almost inevitably to brief shallow calls. Focusing on substantive business conversations focuses on effectiveness, which leads to far better results. Try it and see.
Questions? If you have a question for Steve Finkel, e-mail to
louise@ukrecruiter.co.uk. Put “Ask the Expert” on the subject line. We cannot reply to every question, but will publish those that are most broadly applicable.
Acclaimed author and trainer Steve Finkel is a veteran of 30 years and 6 Recessions in our industry. He is referred to by Personnel Consultant Magazine, produced by the US National Association of Personnel Services, as “possessing the most in-depth knowledge of search and recruitment in industry history”. The producer of many excellent training products, his newly-revised 360-page hardbound book “Breakthrough!”, designed for experienced recruiters and now in 25 countries, is the best-selling book in industry history. For information, access his website at
www.stevefinkel.com
or call 314-991-3177.
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