Article
One: Practical People Management; Basic tools for
extraordinary results - Team by Denise Walker
In this series of articles,
Denise Walker shares her management experience, ideas and methods
that actually work from a practitioner’s perspective rather than
HR theory.
I admit to not being a football fan but I am a great admirer of Alex Ferguson; one only has to look to him to see that consistent team building and team management, especially when made up of top quality individuals, can reap rewards time and time again. Business leaders and managers are constantly looking to improve productivity and there is no better way than to achieve this through maximising team performance, in addition to individual performance.
What is a team?
A team is a number of people who: are united by a common purpose, for which they are mutually accountable; are committed to achieving common objectives; are willing to forgo individual priorities for the good of the team; and have complimentary skills. Individuals within a high-performing team are motivated to do their best for each other, not just for themselves. They all know what they are aiming for and that aim takes priority over individual aspirations, where appropriate. And, although individuals are likely to have strengths and limitations in their abilities, as a team, they have all areas covered.
A team is not the same as a group of individuals, motivated by personal, individual goals alone.
Building a team
For a manager, building teams takes time and continual effort. But this does not have to be complicated. I have seen teams thrive when managers simply focus on:
- What the TEAM delivers;
- How the TEAM delivers the result, services/products; and
- Creating opportunities for INDIVIDUALS’ personal growth.
What and how a team delivers results
I recall working with a client’s branch manager and being impressed with the induction training, the quality processes and the high standard of service. Yet I was also very surprised at how little teamwork there was, how reluctant the consultants were to help each other (even with taking detailed messages from customers for each other or answering the phones in a colleague’s absence) and how separate the support staff were from the consultants.
When I looked at how this branch was being managed, it was clear that there were no team-building activities going on and the whole focus was on individuals, with weekly one to one meetings and annual appraisals being the total sum of management input.
We implemented simple weekly team meetings, lasting no more than an hour, with the aim to establish team goals, share ideas for team improvement and success, overcome obstacles and celebrate achievement. The support staff were included in these and helped with the minutes and notes of agreed actions, which were followed up at the next meeting.
After a month of this, the atmosphere had lifted significantly and feedback on this from the individuals was very positive: everyone was helping each other in terms of the basics; a placement had been made as a direct result of a recommendation a of candidate for a job, the support staff felt more involved and everyone was aware of how much they had to go to achieve their team sales objectives.
Two years on, additional team building initiatives have been implemented, including quarterly events for managers to bond as a team and team projects, all of which have resulted in measurable improvement in productivity and morale. However, this simple weekly branch meeting is still in place and embedded in this company’s culture – and, for this client, has been the most effective team-building tool.
Creating opportunities for individuals’ personal growth
It may seem like a contradiction in terms but we must not forget individuals’ need to develop and teamwork can help in this area too. For example, an experienced consultant can be involved in the induction of new staff, act as a mentor and take on team project management roles.
High performing teams
When teams perform well, there is inevitably:
- A significant improvement in performance and results.
- A higher sense of working together for the common good - the need and opportunity for each member to roll their sleeves up and contribute equally to producing something tangible.
- More opportunity for personal growth: no team starts with a perfect set of skills and expertise. Team environments seem to create opportunities to grow and develop and true team players recognise the need to learn and acquire the necessary knowledge and skills to perform better.
Benefits of teams versus individuals
There are so many benefits to team building for business owners, including creating great morale and corporate identity in the true sense.
Teams generally achieve better results than individuals alone and they can generate a wider range of ideas. Individuals working in a great team environment are more committed to tasks and each other; they help each other grow in skills and confidence; take more considered risks (will give something a try, with the support behind them); and they have a greater sense of belonging. For business owners, this means that there is more likely to be options for succession-planning.
All this surely can’t be bad for the bottom line!
DENISE WALKER FREC is a business professional, with 23 years’ experience of business, sales, people management and process management, gained in the Recruitment Industry. Through her management consultancy and training company, Absolutely Business, she helps business owners to maximise turnover, profits and staff effectiveness.
Contact: 01189 812535 or 07900 266179. denise@absolutelybusiness.co.uk
www.absolutelybusiness.co.uk.
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