Welcome to issue 418 of the ukrecruiter newsletter. 

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26th August 2009

CONTENTS

Visit http://www.ukrecruiterjobs.co.uk for the latest recruitment industry jobs.

Weekly Tips -  If I've learnt 3 things in recruitment

1) Never give up 

2) Everyone's a customer who might help you 

3) Don't assume what is important or not to someone, ask them

Provided by Matthew Dallisson from Highfield Human Solutions

 

Why not submit details of three things you have learnt in recruitment or suggest your favourite web sites. See the guidelines at http://www.ukrecruiter.co.uk/articles.htm

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Article One:  Top tips for the Recruiter on using Social Media by William Buist

Networking is now widely recognised as an important part of building a business and is beginning to show popularity with recruiters. However, it can be time consuming, and choosing the right network can often be fraught with false starts. Social media expert William Buist explains how recruiters can maximise their reach through embracing smart web 2.0 strategies.

1. Choose your site
As a recruiter not all the sites (e.g. Facebook, LinkedIn, Twitter, etc) are relevant for you so it’s worth spending time understanding who uses each site and what the connection to your strategy will be. Perhaps this is a network that can connect you to clients, perhaps one full of possible recruitment candidates. Maybe it’s both, but if it’s neither, go somewhere else.

2. Have a great presence
It’s not just about being there but also about the impact that you will have once you have built a presence on the site. Although you may be there representing a firm, remember that you are also there as an individual and the purpose of using social media is to strike up useful conversations, so make yourself approachable and real.

3. Become a connector
Others aren’t there just to find a job, or to seek a great candidate for a job, so you’ll be able to link people up for other purposes. By helping them now they’ll be more willing to help you when you ask.

4. Write to be read
All social media enables communication through primarily the written word, but also embraces other media such as video and audio. Writing and publishing information online enables others to recognise your capabilities and is critical to helping you to be seen as THE expert in your field and it’s free. But if writing isn’t for you, don’t worry, just find someone who can help you by writing for you. Sharing knowledge through good writing will attract people to learn about you and strike up a conversation. Who knows - they could become your best client.

5. Keep to what you know
Of course it’s easy to get involved in conversations on subjects other than recruitment and it’s good to build relationships by joining in (who wants to talk to someone that only ever talks about what they do?). Be careful to be yourself though. If you don’t know something it’s always best to say so than guess. If you guess wrong others may assume your knowledge of your market is not as good as you made it out to be.

6. Help Others
Sometimes you’ll meet someone who you really want to help but isn’t in your area of expertise. The great thing about social media is that you can help them by introducing them to the right person who will give them good advice. Such assistance helps to build your reputation and as a credible and trustworthy contact and could lead to future referrals and advocacy. So, don’t dismiss those who you could help but from who (this time) you won’t have a commercial transaction. They’ll remember the help.

7. Ask Better Questions
Social media gives you the chance to ask about the opportunities you’ve been presented with, to find out who has the skills to fill the roles, and to follow up, read and talk to those people. You can ask a direct question, but if you ask questions that requires the experience and skill you seek, the first part of a selection process can happen right up front. 

When you are seeking new clients, asking questions about the impact of good recruitment processes would help you demonstrate your capability before you pitch. How much more effective will a pitch be if the credibility for you is already strong?

8. Do what you can control.
You don’t control how many potential clients are on the sites you choose nor how many great candidates will get referred to you. You do control however, how much time you spend and how much effort you make to help others and meet with them to discuss the help you could give.

If you aren’t getting enough results then consider putting more in to those areas that will bring results. Seek help for those areas that aren’t working for you from experts.

9. Learn from everything
The key thing here is that things are changing fast, what was new Social Media a year ago is already fading. That means you have to be adaptable and ready to learn from everything, recognising too, that old learning may not apply anymore.

Another aspect of this is that because this medium is new and constantly evolving, sometimes you will have to do things that not many others have done before. Exploring requires courage and boldness but results tend to favour those who are prepared to be bold and become thought-leaders in their field.

10. Take your time
All this may be changing fast and it may be new, but it’s not instant. Relationships reward you with results and the importance is in building awareness and trust for you and what you do before trade will ensue. Typically, once you have a clear strategy 12 months or so later you can expect to be getting the results you seek.

Have fun along the way, it’s a great journey!


William Buist is founder of the Societal Web and runs a consultancy specialising in helping businesses to utilize social media to deliver business results through cooperation and collaboration . For more information please visit http://www.societal-web.com

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Article Two: Growth in a Recession by Steve Finkel

In a recent newsletter Steve gave advice to a recruiter starting out in a recession – here he gives advice for Managers. 

Is this a good time to add to your firm? For many firms struggling to stay afloat in a bad market, the answer is clearly no. But for others, it may make a lot of sense. The facts are that a very high proportion of long-term successful recruiters started in a poor market. While it is true that they did not achieve overwhelming initial success, they did develop the habit patterns needed to be excellent producers when the market improved. For those firms with a long-term mindset and a few other qualities, adding to staff now may make a lot of sense. Or not.

Let’s examine this possibility and some related topics as well.

How’s Business?

Is there movement in your market? A new person will not produce the same billings in a slow market as in a hot one. Nevertheless, there is a clear difference between a generally slow market and a near-dead one. 

If you are concerned about the viability of your firm, adding to staff is the wrong way to go. On the other hand, if things are just not great, tell your new recruiters that the habit patterns they must develop to “get by” in a slow market will mean strong production in the coming good one. Warn them that short-term success is unlikely, but that an excellent long-term future is a very different story.

Can Your Niche Stand Expansion?

Presuming you are the owner/manager of your firm, is there room in your existing niche or closely related sub-segment of it for another person?

For a manager to supervise the opening of a completely new desk with little personal knowledge of the industry knowledge required is not easy in a strong market. In a slow market, your ability to understand, develop and guide a new recruiter in a completely new desk is extremely questionable.

If there is no sub-segment of your own field where a new person can start, you may be better off not attempting to break totally new ground in a recession.

Room for two more people?

It is frequently thought that by hiring one person at a time, you increase chances of success. That thought process is usually incorrect. What is likely instead is that the manager will keep the wrong person too long, having invested substantial time and money, knowing that if he terminates the new hire, all of this will be wasted.

A preferable choice is to hire two people at a time. By doing so, you will take perhaps 20% more time to develop and supervise – but chances of your efforts yielding a successful new person will be increased by 100%! Moreover, should one of them fall well behind in expected results, you will feel free to do the right thing, knowing your training time has not been wasted.

Is Your Training Program Good?

Many managers in our industry are quite successful based on a combination of personal talent, hard work, and longevity. The problem is that none of these are transferable, though hard work can certainly serve as a model.

Rather, what is needed, at least initially, is a structured organized procedure consisting of valid topics to cover, and clear examples of correct methodology.

Articles on implementing any training material may be found at www.stevefinkel.com. In particular, see “For Manager’s Only! The Most Cost-Effective Training” (home page) and “From Knowing to Doing! How to Implement” (“read articles” screen).

Qualifications

In addition to whatever qualities you seek in a new recruiter, a stronger sales orientation in a recession than in a good market is a wise idea. New people will receive far more initially negative responses from both candidates and clients in a slow market. A sales background or strong sales orientation will better enable them to both overcome such objections and to persevere, with less discouragement.

Stronger financial support and less need for immediate success is also a good idea. In a poor market, you must focus on the long term. A new recruiter who “needs money” in such a market is much more likely to fail due to the additional stress that is put upon him. 

Screening

The biggest problem any manager has in selecting new recruiters is determining who is willing to dedicate himself to learning this business. “The world is full of willing people,” wrote Robert Frost. “Some willing to work … and others willing to let them!” Figuring out who is who early will make an enormous difference in success ratios, especially in a recession.

Here’s how you find out. Give the new prospect the best foundational book that exists for our industry Search and Placement! A Handbook for Success (Amazon US) before he starts to work. Tell him to read, highlight or underline it. If he doesn’t do it – and isn’t prepared to ask some intelligent questions – don’t hire him!

In a slow market, hard work is needed. Someone not willing to do it is unlikely to succeed.

Do You Have Time?

Developing recruiters is a time-consuming process, and believing you can reduce that investment by hiring experienced people almost always turns out poorly. Developing new people properly is a much better idea. Short-cutting the investment of training time, supervisory time and the cost for serious training material, however, is not fair for the new person or to your firm.

So …

We still have a long and difficult road ahead, despite what you may eventually hear from the mainstream media. Adding to staff in a recession is not for everyone, and there is certainly more risk involved. Nevertheless, in the right circumstances, it can effectively position your firm to take full advantage of the strong market that will definitely again occur, even if it is well ahead of us.

Acclaimed author and trainer Steve Finkel is a veteran of 30 years and 6 Recessions in our industry. He is referred to by Personnel Consultant Magazine, produced by the US National Association of Personnel Services, as “possessing the most in-depth knowledge of search and recruitment in industry history”. The producer of many excellent training products, his newly-revised 360-page hardbound book “Breakthrough!”, designed for experienced recruiters and now in 25 countries, is the best-selling book in industry history. For information, access his website at www.stevefinkel.com or call 314-991-3177.

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Online Recruitment Update  

UK Recruiter Plus - Favourites
These are this week's favourite articles from UK Recruiter Plus as chosen by the UK Recruiter team: 
Help your candidate present their CV
Choosing a web designer 
Standard Competency Based Interview Questions
We are currently offering a £25 discount when you sign up to UK Recruiter Plus; the definitive online guide for the UK recruitment industry.  www.ukrecruiterplus.co.uk

Hitwise top 10 Recruitment Sites, week ending 22nd August 2009
The most visited UK recruitment sites last week, starting with the most popular, were www.jobcentreplus.gov.uk, www.linkedin.com, www.jobs.nhs.uk, www.totaljobs.com, www.reed.co.uk, www.jobsite.co.uk, www.monster.co.uk, www.jobrapido.co.uk, www.tes.co.uk and www.cv-library.co.uk. For more information about Hitwise, visit http://www.hitwise.co.uk

Louise's UK Recruiter blog
Since the last newsletter Louise has posted the following: 
- Voyager Poll - Sneak Peak at Interim Results
- The Recruiter's Book - another nice freebie for me
- Launch of NORAuk.com
You can read Louise's UK Recruiter blog at http://ukrecruiter.typepad.com  You can keep up to date with other recruitment blogs from the UK via the UK Recruiter blog watch page at http://www.ukrecruiter.co.uk/blogs.htm.  

Discussion Board Summary
Don't forget to visit The Discussion Board. Current topics on the site include:
Solo Recruiters?
Any good job sourcing companies
Advice - Regarding Self Employed
- Dodgy agency posing as the "jobcentre"
You do not need to be registered to post or view messages on the discussion board.  Visit the site, ask questions and share your knowledge.  Any postings you or anyone else makes will be included in the weekly digest (sign up for the digest here). Visit the site, ask questions and share your knowledge.  

Free Job Board Posting
The UK Recruiter job board is run in conjunction with Changeboard. We are currently offering free trials for recruitment consultancies to post their recruitment jobs. To setup a free trial, please contact Changeboard on 020 8675 8851 or email bekki@changeboard.com.  

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Don't Miss This 

European HR Directors Summit 2010, 19–20 January 2010, Birmingham
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Intelligence Recruitment Webinar, August 28
"In this webinar Shane McCusker will be discussing his perceptions of the industry and the changes recruiters need to make now to grow strong successful businesses. Shane will focus on practical day to day techniques to allow recruiters to match their activities with the changed market conditions. The webinar will include examples of how the latest technology is providing tools to allow recruiters to be more effective than ever before and demonstrate how simple changes in the approach of recruiters have dramatic effects on their performance.  Areas of discussion; finding better candidates, use your candidates to work for you and make more placements.  Reserve your Webinar seat now"

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Please forward this newsletter on to any colleagues or recruitment friends who you think might like to receive the newsletter. 

Regards
Louise Triance
UK Recruiter http://www.ukrecruiter.co.uk

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